FAQ

Payment

Payments methods include Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Shipping

$3 Flat rate shipping is via USPS First Class mail.

If you would like expedited shipping, a priority mail upgrade, or insurance, contact me via the contact form and I will send you an adjusted invoice.

Please make sure your paypal address is up to date to facilitate a successful transaction.

Purchased items are shipped within 24-48 hours upon purchase, in the case of weekend or holidays, items will ship the next business day morning.

Delivery Confirmation

In order to reduce waste, orders of multiple items are gift boxed together. Please let me know if you would prefer a gift box for each item in the 'notes to seller' box during checkout.

Refunds and Exchanges

If you are not 100% satisfied with your purchase from stringofblue, please contact me with in 14 days of receipt so that we can arrange for a return of merchandise. Please note that shipping costs for the return are the responsibility of the buyer. I don't accept returns or exchanges on custom orders.

Jewelry Care

To maintain the unique patina of your stringofblue jewelry please do NOT use commercial cleaners (dip solutions) or ultrasonic machines. I recommend using a Jewelers Cloth for cleaning, such as a Sunshine Cloth. Removing your jewelry prior to swimming or vigorous exercise is highly recommended.